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  • Marvin - Very Happy with Intuit and QB 2011I have never used QuickBooks for Windows. I have a small one-person consulting practice so my accounting needs are fairly simple and basic. I started using QuickBooks for Mac version 2007 in June of 2008. I imported some account information from Quicken 2005 for Windows. That conversion went flawlessly. About 8 months ago I upgraded from Leopard to Snow Leopard, and from QuickBooks 2007 to QuickBooks 2011. The conversion went flawlessly, except I had to spend about 20 min. redoing my statement template. Other than that I was up and running in no time. I noticed significant improvements in the 2011 version. It was faster, more intuitive, and less clunky. It performed flawlessly until a week ago. I updated to release number 12 and QuickBooks would not relaunch. Every time I tried to launch it crashed. Sent the crash reporter e-mail generated by the program and started a thread in the Intuit user forums - my 1st experience with the forums and my 1st tech support experience with Intuit. After a day or so other users started posting to my thread complaining of the same difficulties. I was very impressed that employees from Intuit also posted in the forum and in other forums daily, offering advice, and letting us know the people at Intuit were working on the problem. This was impressive and highly unusual. I was able to revert to the previous stable release using Time Machine, but kept tabs with my thread as more people, both users and Intuit employees kept posting suggestions and updates. About 4 days later an Intuit employee notified us that the problem had been identified and that we could expect a fix soon. The next day the fix arrived. I installed release number 14 and all is well again. I don't doubt for a minute the Mac version is still inferior to the Windows version, but since I never used the Windows version that has not been a source of irritation for me. Also, I don't doubt for a minute that for many users whose needs are more elaborate and sophisticated than mine, that things like the lack of online bill payment and the apparent inelegance of payroll and other features, are understandably disappointing and frustrating. But again since I use only the very basic features of billing and keeping track of expenses I can't speak to those disappointments. I know QuickBooks for Mac has had a bad rap for many years. But based on improvements from version 2007 to version 2011, and based on my impressive experiences in the Intuit forums following the buggy update, I am beginning to believe that Intuit is now committed to developing and supporting its Mac products. Not only did Intuit fix the problem in short order but it's employees kept users updated in the forum, sent an e-mail when the update was available, and even posted a more detailed explanation for the crash, referencing a known bug in Snow Leopard with a link to the Apple bug reporting site. I was really impressed with how this was handled and thought the company deserves some kudos.
  • Charles L. Smith "serious thinker" - So far so good!I bought My Pillow from a local department store for considerably less than most of the reviews I've read. It was $59.99 plus tax, and I had a coupon for 10% off and didn't have to pay any shipping charges.

    So far I love this pillow and can't understand why so many people are having trouble with theirs, unless they never gave the pillow a chance. What I like about the pillow is that it is airy and light and you can shape or fluff the pillow anyway you like and it will stay in that position until you change it.

    I have trouble sleeping, but I notice when I fall asleep, I stay asleep and wake more refreshed and I've only had the pillow for a week. I'm eager to see how I feel after the two weeks that the manufacture recommends. I believe all these negative reviewers need to give the pillow more time. I've tried many pillows and usually have had to add a small pillow to my regular pillow, but so far I haven't had to do that with this pillow due to the fact that you can shape and fluff as you like.